Terms & Conditions

1. About us

International Bites is a Gold Coast food business operating from Carrara, Queensland. You can contact us at internationalbitesaus@gmail.com or 0433 420 337.

2. Orders and acceptance

Website listings and quotes are invitations to place an order. Your order is accepted when payment is confirmed and we confirm that we can prepare it for the requested date. Please check all products, sizes, quantities, messages, contact details, dates and delivery information before paying.

We may contact you if information is missing or clarification is needed. If we cannot accept an order because an item is unavailable, a price is clearly incorrect or we cannot safely or reasonably fulfil the request, we will notify you and refund any amount paid for the affected order.

3. Prices and payment

Prices are in Australian dollars and include GST where applicable and our ordinary online payment-processing costs. We do not add a separate card surcharge at checkout. Pickup from Carrara is free. Gold Coast delivery is free on Saturdays when the product total is $80 or more, excluding the delivery charge. This applies to the selected delivery date and Gold Coast delivery address. Other deliveries are $20 unless a separate written quote states otherwise. Addresses outside the Gold Coast are available for Saturday delivery only. The total price is shown before payment.

Payments are processed securely by Stripe. Available payment methods, including buy-now-pay-later options, may depend on Stripe’s eligibility rules and the customer’s circumstances. We do not store full card details.

4. Lead time and availability

Online orders require at least two days’ notice. Pickup and delivery hours are Monday and Friday 8:00–10:00 am and 2:00–9:00 pm; Tuesday and Thursday 8:00–10:00 am and 12:00–5:00 pm; Wednesday 8:00–10:00 am, 12:00–3:00 pm and 6:00–9:00 pm; Saturday 7:30 am–12:00 pm; and Sunday 8:00 am–8:00 pm. Dates and times are requests until confirmed, particularly during peak periods and public holidays.

Please contact us before ordering if your event is urgent, unusually large or requires a specific delivery window.

5. Handmade and customised products

Our products are handmade. Small differences in colour, decoration, finish, placement and appearance are natural and are not defects. Photographs and reference images are guides; exact replication cannot be guaranteed.

Custom cake instructions, written messages and dietary requests must be supplied accurately. We may make reasonable design adjustments needed for stability, food safety or ingredient availability while preserving the agreed overall style.

6. Allergies and dietary requirements

Customers must tell us about allergies or dietary requirements before ordering. Our kitchen handles common allergens, which may include milk, eggs, gluten, wheat, soy, peanuts and tree nuts. Unless we expressly confirm otherwise in writing, we cannot guarantee that any product is free from traces of an allergen.

Do not consume a product if you are uncertain whether it is suitable. Contact us before ordering if an allergy is severe.

7. Pickup and delivery

Pickup is from Carrara, Gold Coast at the confirmed time. For delivery, you must provide a complete Gold Coast address, safe access and a contactable telephone number. Someone must be available to receive perishable products unless another arrangement is confirmed.

We will take reasonable care with delivery times, but traffic, weather, access issues and events outside our reasonable control can cause delays. If delivery cannot be completed because the address is incorrect, access is unsafe or no one is available, additional delivery charges may apply.

Responsibility for safe storage and handling passes to you when the order is collected or delivered. Follow any storage or transport instructions we provide and keep products away from heat and direct sunlight.

8. Changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. Because products are perishable and made to order, a change-of-mind refund may not be available once ingredients, preparation or custom work have been committed. We will consider the timing, work already completed and costs incurred.

Approved changes may alter the price or collection date. Nothing in this section limits rights that cannot legally be excluded.

9. Problems, refunds and Australian Consumer Law

Our goods and services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a remedy if a product is faulty, unsafe, not of acceptable quality, does not match its description or is not fit for an agreed purpose.

We are not required to provide a refund merely because you changed your mind, chose the wrong item or provided incorrect customisation or delivery information. This does not affect your rights where a consumer guarantee applies.

If there is a problem, contact us promptly with your order details and photographs where helpful. Depending on the circumstances and applicable law, an appropriate remedy may include replacement, correction, refund or cancellation.

10. Catering and custom quotes

Catering and event enquiries are not confirmed bookings. A booking becomes confirmed only when we accept the scope, date and price and any required payment is received. A written quote may contain additional event-specific terms; if those terms conflict with these website terms, the event-specific terms apply to that booking.

11. Website and intellectual property

We try to keep website information accurate and available, but content may change and temporary interruptions may occur. International Bites branding, original text and photographs may not be copied or used commercially without permission, except as allowed by law.

Links and services provided by third parties are governed by their own terms. We are not responsible for third-party services except to the extent required by law.

12. Liability

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded. To the extent permitted by law, we are not responsible for loss caused by incorrect information supplied by a customer, failure to follow storage or handling instructions, misuse of a product, or events outside our reasonable control.

13. Governing law and changes

These terms are governed by the laws of Queensland, Australia. We may update them when our services or legal obligations change. The terms applying to an order are those available when the order is placed, unless a change is required by law.